Introduction
In compliance with Meta's requirements for WhatsApp Business API applications and applicable privacy laws, Waki, operated by Aiclex Solutions Private Limited, provides users with the ability to request the deletion of their personal data.
What Data We Store
- Account information (Name, Email, Company)
- WhatsApp message logs and templates
- Imported contact lists
- Campaign performance data
How to Delete Your Data
You can request data deletion through either of the following methods:
- Option 1: Through app settings (Go to Settings > Account > Delete Account in your Waki dashboard).
- Option 2: Email a request to info@aiclex.in with the subject "Data Deletion Request". Please write from the e-mail address registered on your Waki account so we can match the request to it.
What Happens After Request
Once your request is received, our team will initiate the deletion process. It may take up to 30 days to completely purge your data from all our active systems and backups. You will receive a confirmation email once the process is complete.
Data We Must Retain
Please note that for legal and compliance reasons, we are required to retain certain information (such as billing and invoicing records) for up to 7 years in accordance with Indian law.
Contact
For any questions regarding data deletion, please contact us at info@aiclex.in.