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WhatsApp service

WhatsApp CRM Integration

A WhatsApp CRM keeps every customer conversation, contact detail and follow-up on the channel your customers already use. Waki does this on the official Meta API: contacts with custom attributes and segments, a shared inbox with assignment and notes, and lead-source reports.

Get startedSee pricing

How Waki delivers WhatsApp CRM

If you already run a CRM, Waki connects to it rather than replacing it: the REST API, incoming and outgoing webhooks and the Pabbly Connect app move leads and conversation events between the two. If you do not, the contacts and inbox in Waki are enough to start.

Who it is for

  • Small sales teams who lose track of WhatsApp leads spread across personal phones
  • Businesses that want lead-source reports for enquiries from ads, QR codes and the website
  • Companies with an existing CRM that want WhatsApp conversations and leads synced to it
  • Teams that assign conversations, leave internal notes and need the history when someone is away
What you get

Everything WhatsApp CRM needs, on the official API

Each of these is a feature of the Waki app today, not a roadmap item.

  • Contacts with attributes

    Import contacts, add custom attributes such as stage or product interest, and build groups and segments from them.

  • Shared inbox with assignment

    Assign conversations to agents, add internal notes, use quick replies and share media; the history stays on the contact.

  • Lead sources and reports

    Lead-source reports sit next to message, campaign and conversation reports; tracked links and QR codes give each ad or print piece its own entry point.

  • CRM sync through API and webhooks

    Push new leads and messages to your CRM, and trigger WhatsApp messages from CRM events, with API keys and webhooks.

  • Pabbly Connect

    Connect Waki to your CRM, forms and sheets without code through the Pabbly Connect app.

  • Segmented campaigns

    Send approved templates to a segment built from attributes, with delivery and reply tracking.

How it works

From sign-up to the first message

The steps for WhatsApp CRM with Waki, from connecting a number to the first send.

  1. Step 1

    Bring in your contacts

    Import your list with opt-in status and the attributes you track today.

  2. Step 2

    Route conversations

    Give agents access to the shared inbox and assign conversations as they arrive; notes keep the context.

  3. Step 3

    Connect your CRM

    Use webhooks, the REST API or Pabbly Connect to sync leads and events both ways.

  4. Step 4

    Follow up by segment

    Build segments from attributes and send approved templates, with flows for the routine follow-ups.

Rules and pricing, in plain words

What WhatsApp requires

  • Contacts carry their opt-in and opt-out status; campaigns skip anyone who opted out.
  • Proactive follow-ups outside the 24-hour customer-service window must use Meta-approved templates.
  • Waki works on the official Cloud API only and does not sell unofficial or WhatsApp Web-style bulk senders.

What WhatsApp CRM costs

Plans from ₹699/month, billed in INR with GST tax invoices. Pay for your first month or year at checkout; turn on auto-pay later if you want. Pay yearly and get two months free. Cancel anytime from the app.

Prices exclude 18% GST, which is added at checkout. WhatsApp conversation charges set by Meta are separate from the plan.

See plans and limits
FAQ

Questions about WhatsApp CRM

Is Waki a CRM or a WhatsApp tool?
Waki is a WhatsApp platform with CRM basics: contacts with custom attributes, segments, a shared inbox with assignment and notes, and lead-source reports. For a full CRM, connect it through the API, webhooks or Pabbly Connect.
Which CRMs does Waki integrate with?
Waki connects to a CRM through its REST API, incoming and outgoing webhooks and the Pabbly Connect app, so a CRM that works with one of these can be connected. The API docs are at app.waki.in/api-docs.
Can several salespeople use one WhatsApp number?
Yes. The shared team inbox lets several agents work on one number with assignment and notes. The number of team members depends on the plan.
Does Waki track where a lead came from?
Waki's reports include lead sources. Give each ad, print piece or page its own tracked link or QR code so their enquiries can be told apart.
What does a WhatsApp CRM cost?
Plans from ₹699/month, billed in INR with GST tax invoices. Pay for your first month or year at checkout; turn on auto-pay later if you want. Pay yearly and get two months free. Cancel anytime from the app. Prices exclude 18% GST, which is added at checkout. WhatsApp conversation charges set by Meta are separate from the plan.
Can I message a lead weeks after the first chat?
Yes, as long as the contact has opted in; outside the customer-service window the message must be an approved template, which you can send to one contact or a whole segment.
By city

WhatsApp CRM in your city

Waki is a web application and works the same everywhere in India, with INR billing and GST invoices. Each city page below covers the same service for businesses in that city, with the same plans and rules.

Metro cities

Tier-2 cities

Other cities Waki serves

Businesses in these cities use Waki in exactly the same way as in the cities above, and everything about the service is on this page.

  • Agartala
  • Ahmednagar
  • Aizawl
  • Ajmer
  • Akola
  • Aligarh
  • Allahabad
  • Amravati
  • Amreli
  • Anand
  • Anantapur
  • Asansol
  • Bareilly
  • Bathinda
  • Begusarai
  • Belagavi
  • Bellary
  • Bhagalpur
  • Bharatpur
  • Bhatpara
  • Bhavnagar
  • Bhilai
  • Bhilwara
  • Bhiwandi
  • Bhubaneswar
  • Bhuj
  • Bidar
  • Bijapur
  • Bikaner
  • Bilaspur
  • Bokaro
  • Brahmapur
  • Chandigarh
  • Chitradurga
  • Coimbatore
  • Cuddalore
  • Cuttack
  • Darbhanga
  • Davanagere
  • Dehradun
  • Dhanbad
  • Dharwad
  • Dhule
  • Dibrugarh
  • Dindigul
  • Durg
  • Durgapur
  • Eluru
  • Erode
  • Etawah
  • Firozabad
  • Gadag
  • Gandhinagar
  • Gangtok
  • Gaya
  • Guntur
  • Gurgaon
  • Guwahati
  • Gwalior
  • Haldia
  • Hapur
  • Hassan
  • Haveri
  • Hospet
  • Howrah
  • Hubballi
  • Ichalkaranji
  • Imphal
  • Itanagar
  • Jabalpur
  • Jalandhar
  • Jalgaon
  • Jammu
  • Jamnagar
  • Jamshedpur
  • Jhansi
  • Jind
  • Jodhpur
  • Jorhat
  • Junagadh
  • Kadapa
  • Kakinada
  • Kalyan
  • Karimnagar
  • Karnal
  • Karur
  • Kharagpur
  • Kochi
  • Kohima
  • Kolhapur
  • Kollam
  • Korba
  • Kota
  • Kozhikode
  • Kumbakonam
  • Kurnool
  • Latur
  • Loni
  • Madurai
  • Maheshtala
  • Malegaon
  • Mangaluru
  • Mathura
  • Moradabad
  • Morbi
  • Muzaffarnagar
  • Muzaffarpur
  • Mysuru
  • Nagercoil
  • Nanded
  • Nandurbar
  • Nandyal
  • Navi Mumbai
  • Navsari
  • Nellore
  • Nizamabad
  • Noida
  • Ongole
  • Osmanabad
  • Palghar
  • Panihati
  • Panipat
  • Parbhani
  • Patiala
  • Pondicherry
  • Purnia
  • Raichur
  • Raipur
  • Rajahmundry
  • Rajnandgaon
  • Rampur
  • Ranchi
  • Ratlam
  • Raurkela
  • Rohtak
  • Sagar
  • Saharanpur
  • Salem
  • Sambalpur
  • Sangli
  • Satara
  • Shahjahanpur
  • Shillong
  • Shimla
  • Shivamogga
  • Silchar
  • Siliguri
  • Solapur
  • Sonipat
  • Tenali
  • Thanjavur
  • Thiruvananthapuram
  • Tinsukia
  • Tiruchirappalli
  • Tirupati
  • Tirupur
  • Tumkur
  • Udaipur
  • Udupi
  • Ujjain
  • Ulhasnagar
  • Vapi
  • Vasai Virar
  • Vellore
  • Vijayawada
  • Warangal
  • Yavatmal
All locations

Start WhatsApp CRM on the official API

Plans from ₹699/month + GST. Pay for your first month or year at checkout; turn on auto-pay later if you want. GST invoices included.

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