This is a plain account of Waki written by the team that builds it: what the software does, what the plans include, what it does not do, and who it suits. It avoids the adjectives a review would use and sticks to what you can check on the pricing page and in the app.
Read alongside this guide: WhatsApp marketing software and Waki plans and pricing.
Key takeaways
- Official Meta platform, built in India, billed in rupees with GST invoices.
- Campaigns, team inbox, flow builder, AI replies with your own key, contacts, reports, links and QR codes, API and webhooks.
- Plans at ₹699, ₹1,499 and ₹2,999 a month plus GST; two months free yearly; paid at checkout; no free tier.
- Meta’s conversation charges, payments and AI model usage are not included, and the green tick is not guaranteed.
What Waki is
Waki is WhatsApp marketing software on the official Meta WhatsApp Business Platform, built in India by Aiclex Solutions Pvt. Ltd. and billed in rupees with GST tax invoices. Businesses connect their own WhatsApp Business Account through Meta’s embedded signup, or use a managed number, and run campaigns, conversations and automation from one web application at app.waki.in.
What it does
The features as they exist in the app today.
- Broadcast campaigns to opted-in contacts using Meta-approved templates, scheduled and recurring, with delivery, read and reply tracking per campaign.
- A shared team inbox: several agents on one number, assignment, notes, quick replies and media.
- An automation flow builder with keyword and event triggers, delays, conditions, webhooks and Google Sheets triggers.
- AI auto-reply and AI agents that use your own OpenAI or Anthropic API key, with a knowledge base on the Enterprise plan.
- Contacts with import, groups, segments, custom attributes and opt-in and opt-out handling.
- Reports for messages, campaigns and conversations, and lead sources.
- Tracked links and QR codes, click-to-chat entry points and a website chat widget.
- A REST API with API keys and webhooks, a Pabbly Connect app, and incoming and outgoing webhooks.
The plans
Three plans, rendered live on the pricing page. The Chhotu Plan is ₹699 a month: one channel, up to five hundred contacts, one automation workflow, basic analytics, template management and community support. Professional is ₹1,499 a month: three channels, up to five thousand contacts, ten workflows, advanced analytics, AI auto-reply, up to five team members, campaign scheduling and email support. Enterprise is ₹2,999 a month: unlimited channels, contacts, automations, API requests and team members, AI auto-reply with a knowledge base and priority support. Paying yearly gives two months free, prices exclude 18% GST, the first month or year is paid at checkout with auto-pay optional, and you can cancel from the app.
What it does not do
Saying this plainly saves everyone time.
- It does not offer unofficial or WhatsApp Web style bulk senders; everything runs on Meta’s platform with its consent and template rules.
- It does not include Meta’s conversation charges in the plan; Meta bills them directly on your own account, or a prepaid wallet covers them on a Waki number.
- It does not process customer payments; you send your payment provider’s link in a template.
- It does not include AI model usage; AI replies use your own OpenAI or Anthropic key.
- It does not guarantee the green tick; nobody can.
- There is no free tier; every plan is paid at checkout.
Who it suits
A small business moving customer chats from a personal phone to a shared number; a team that needs assignment, notes and reports; a store or service business that wants confirmations, reminders and updates triggered from its systems; a developer who wants a REST API and webhooks without building on Meta directly. Businesses looking for a way around consent and templates will not find it here.
How to evaluate it
Take one month of the plan that fits, connect a number, write one template for a message you already send by hand, run it to a small opted-in segment and read the report. The API docs at app.waki.in describe the integration surface. Support is by email at info@aiclex.in; there is no phone line.
Next steps
Conclusion
Waki is a straightforward way for a team to use the official WhatsApp platform from India, with honest billing and the usual rules of the channel. The pricing page and a first paid month say the rest.